Penski Staffing a CorTech Company is currently looking for candidates for the Help Desk position in our Canton area.
Provide technical support and assistance to customers and branches for all Electronic Banking products and services.
Proficient PC Skills including typing.
Proven experience with e-mail software and the Internet.
Excellent oral and written communication skills.
Proficient in letter-writing using business letter skills.
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
Provide assistance and technical support to customers via the help desk maintaining professionalism and exemplary customer service skills.
Answer other general customer questions relative to bank products and services.
Follow Electronic Banking procedures to complete Regulation E claims and inquiries. Close cards and reorder when appropriate. Work with Fraud Analysts as necessary.
May be asked to complete branch requested maintenance, answer customer email inquiries, respond to customer research requests, retrieve and respond to voice mail, assist with department account reconcilement, eStatement review and release and other clerical duties.
Performs other related duties as assigned or directed.
Education and Training:
High school diploma or equivalent required.
Hours/Week: Temporary 40 Hours a week